Refund & Cancellation Policy

Digital items and bespoke credentials are generated electronically and delivered instantly upon purchase. Because all items are delivered electronically and immediately, we do not accept returns, exchanges, or cancellations once files are generated or downloaded. If there is any problem with your order, contact us and we will resolve it promptly.

Under applicable statutory consumer regulations (including the EU Consumer Rights Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013), consumers normally have a 14-day right of withdrawal. However, for instant digital content and personalized bespoke digital products, this right of withdrawal ceases once digital generation and delivery have commenced with your express consent. By completing your purchase on lambertinstitute.org, you explicitly consent to the immediate performance of the contract and acknowledge that you waive your statutory 14-day cancellation right once the digital file is generated or made available for download.

If you experience any technical impediment preventing access to your purchased credentials, we provide a 100% resolution guarantee:

• Failed or Incomplete Delivery: If an automated email fails to deliver or the download link fails, notify us within 14 days of purchase and we will manually re-deliver your high-resolution files within 24 hours.
• Corrupted or Defective Files: If a generated PDF contains rendering flaws or corrupted vector seals, we will promptly regenerate and supply a pristine replacement.
• Duplicate Charges: In the event of an accidental duplicate transaction, contact us immediately and we will cancel and refund the duplicate charge without fee.

If we are unable to resolve a verified technical delivery defect within 48 hours, you are entitled to a full 100% refund.

Errors Caused by the Institute: If the final certificate differs from the customization details you supplied at checkout (e.g., misspelled name, mismatched distinction title, or incorrect date entered accurately on your order form), we will reissue the corrected credential at no charge within 24 hours.

Errors in Customer-Supplied Data: Because each credential is permanently indexed in the cryptographic register upon creation, orders cannot be refunded due to customer typos or mistakes made during checkout. However, we offer courteous reissuance with corrected details upon request for a nominal administrative correction fee or free of charge at our discretion.

Approved refunds are processed directly by our Merchant of Record, Lemon Squeezy LLC.

• Refunds are always credited back to the original payment method (Credit/Debit Card, Apple Pay, Google Pay).
• Once initiated, funds typically appear on your account statement within 5 to 10 business days, depending on your bank or card issuer.
• You will receive an automated email confirmation from Lemon Squeezy once the refund transaction is completed.

To initiate a refund request, order correction, or billing inquiry, please follow these steps:

1. Send an email to [email protected] with the subject line “Refund Request — [Order Number / Serial]”.
2. Include your purchaser email address, date of purchase, and a brief description of the technical issue or reason for the request.
3. Alternatively, you may contact Lemon Squeezy Buyer Support directly with your order receipt at app.lemonsqueezy.com/billing.

We encourage all customers to reach out to our support desk prior to initiating a dispute or chargeback with their financial institution. We resolve all legitimate customer requests within 24 to 48 hours and strive to ensure complete customer satisfaction.